Support

If you're looking to *give* support, then -> this is the page you're looking for <- If you're looking to receive support, read on.

We welcome bug reports and enhancement suggestions. We will acknowledge quickly, treat bugs seriously and try to either answer or fix in a reasonable time. We'll give thought to enhancement / feature requests.

We'll try to make the first acknowledgement (and give an answer or workaround if possible) within an hour or two if possible (within waking hours GMT) or usually within 24hrs.

It will speed up the process if you can tell us the steps that we need to make in order to see the same problem.

If you're not using the current version, then the first reply will ask you to download and try the current version to see whether the problem still exists. So please do that before getting in touch.

We can only offer support by email but will be as responsive as possible.

The support relationship has to be a two way process. Often we can only help if you are willing to answer follow-up questions and provide any information we request.

read our policy / procedure